Apple Inc has big plans for new iPhones in 2018. But before it can fully concentrate on a potential game changer the company needs to stop iOS repeatedly breaking current models. It has become a tradition for the Apple users to face issues with all the new updates. At the end of previous year, Apple was accused of slowing down the older phones with forced updates. The accusations said it was in order to force the iPhone users to upgrade to the latest models. However, Apple later clarified that the phones were being slowed down in order to compensate for the degrading batteries.
Here comes the latest problem of which Apple has now quietly acknowledged. In a leaked internal document attained by MacRumors, Apple is warning Authorized Service Providers that iOS 11.3 and iOS 11.3.1 have been crippling iPhones. Most noteworthy, the iPhone 7 and iPhone 7 Plus, which are unable to use their microphones during calls or be heard at all during FaceTime chats.
Apple Authorized Service Providers have been instructed to first ask customers to disconnect or power off any Bluetooth headsets or other audio accessories connected to their iPhone to see if that alleviates the problem.
If the speaker button remains greyed out during a call, as per the MacRumors’ report, Apple has told service providers to run audio diagnostics. Affected devices will display a “device could not detect dock” or “accessory not supported” alert in the diagnostic pane, in which case the service provider can initiate a repair for the iPhone.
Perhaps the most concerning aspect of this leaked report, however, is software is breaking hardware. Typically even the most severe iOS problem can be fixed with a patched in the next iOS release. But in this instance iPhones are required to be returned for hardware repairs.